Returns & Refunds
Read the warranty and return information on the individual product listing before purchasing. Used products can have different terms.
Product-specific terms
Seller listings include a 72-hour inspection window after recorded delivery. Report an issue from your order page to freeze the seller payout. Product-specific warranties are separate; read the listing.
Report within 72 hours
Use Report a Problem on your order page within 72 hours of recorded delivery. GameWare freezes seller payouts and investigates. Contact the team for evidence submission instructions. After the deadline, contact GameWare for manual review.
Inspected pickup and refunds
An approved return must pass an on-site identity and condition check before pickup. Refund processing follows verified collection. GameWare charges no investigation or additional return service fee. Refund confirmation depends on the actual provider result; COD balance refunds are separately recorded.